IN.YOUR SPRING
DESIGN TOPS
Introducing outerwear that will be useful this season
POPULAR ITEMS
Introduction of popular items ..
I want to be particular about both quality and design.
Your's select
Clothes that connect your intuition
NEW ARRIVAL
2023/AW
POPULARITY RANKING!
-This week's-
WEEKLY RANKING
"Popular products are back in stock"
HANDLING BRAND.
Why Berry
Founded in 2021 / Sport Casual Style.
SEPTHOUSE is a new sensation brand that combines "vintage elements and sports style". Fashionable yet practical, with a moderately retro look that is unique to SEPTHOUSE.
LLANO
Founded in 2023 / Unique Mode Style.
GREENBELT, which means "urban green space", is an individualistic brand that establishes a new world view while keeping up with the latest trends. In today's fast-changing society, GREENBELT offers clothes overflowing with love and hope that liberate people's souls.
TAKEANAP
Founded in 2016 / Chic Genderless Style.
Cutting-edge brand that establishes a world view based on the process of "real, interesting, gender fusion and diverse expression". It breaks down gender boundaries and uses sophisticated design to give people a new kind of fascination.
MostWantedLab
Founded in 2019 / Adult Deep Chic Style.
An adult brand with a somewhat mature feel that expresses "artistic concepts and self-awareness" based on relaxed dressing, VAVZ believes that feminist free dressing is centred on pleasure, playfulness, sexiness and relaxation.
-Hyphen Jacket-
Free shipping and customs duties
Shipping and customs duties are free of charge, regardless of country or region.
Delivery days
Regular products : About 5-10 business days
Preorder products : About 15-20 business days
*Based on business days (excluding Saturdays, Sundays, and Holidays)
※ Click here for details
Reliable quality inspection
Defective products are inspected in two stages and delivered to the customer.
Inquiry
Please contact us from here .
Reception：Reply within 24 hours [Open all year round]
FAQ / Frequently asked questions
Q.How long does it take for the product to arrive?
A.The following is a guideline for shipping.
Regular products : About 5-10 business days
Preorder products : About 15-20 business days
*Based on business days (excluding Saturdays, Sundays, and Holidays)
*The estimated delivery date may change due to production reasons.
*Delivery to the US will take an additional 5 business days.
*Please check here for details.
Q.How much are the shipping and customs fees?
A.Shipping and customs duties are free of charge as we are responsible for the full amount, regardless of country or region.
Q.What are the payment methods?
A.You can use the following payment methods.
・Various credit cards [VISA/MASTER/JCB/AMEX]
・Amazon Pay
・Apple Pay
・PAYPAL
・PAYPAY / LINEPay / Merpay / auPAY / Rakuten Pay
・Paidy [Deferred payment]
・Bank transfer [Prepayment]
・ Convenience store payment [prepayment]
* Depending on the payment method, a predetermined fee will be charged.
*For bank transfer and convenience store payment, we will start preparing the product after the payment is completed. Even if your order is completed, we cannot hold the item until payment is completed. Please note that if payment is not made within 3 days after placing an order, it will be automatically cancelled.
Q.I haven't received an order completion email.
A.When your order is successfully completed, we will send an "order completion email (automatically sent)" to the email address you used when ordering.
*If you do not receive an order completion email, please refer to this before placing an order again .
Q.I want to change the address and email address when ordering.
A.It is possible to change your email address. If you wish to do so, please fill in the following 3 points and contact us from the inquiry form .
・Your name when ordering
・Address before change
・Address you wish to change
A.You can change the shipping address only before the product is shipped . If you wish to do so, please fill in the following 3 points and contact us from the inquiry form .
・Your name when ordering
・Address before change
・Address you wish to change
Q.Can I cancel my order?
A.We are sorry, but we cannot accept any cancellations, returns, or changes (color/size) after the order has been completed for both regular and reserved products.
Please be sure to check once again before ordering.
*Please check the refund policy for details.
Q.Can I change the color and size after ordering?
A.We are sorry, but we cannot accept any cancellations, returns, or changes (color/size) after the order has been completed for both regular and reserved products.
Please be sure to check once again before ordering.
Q.I received a defective product. What should I do?
A.In the unlikely event that the product arrives is "defective" or "misdelivery", please read the defective product policy and contact HYPHEN customer support within 7 days after the product arrives.
* We will exchange for a non-defective product (same product).
*We cannot accept refunds or size/color changes.
*For details on how to handle defective products, please click here .
Q. The size doesn't fit. Can I return the product?
A. We apologize, but to prevent any trouble, we cannot accept returns or exchanges for items other than defective items.
Q.I would like to make an inquiry.
A. Please contact us from this inquiry form.
Reception hours: 10:00-21:00 JST [open all year round]
*Reply within 24 hours
* PC mail such as gmail or yahoo is recommended.
*If there is no reply, it is possible that the email was not received properly. We would appreciate it if you could send it again, check the reception permission settings, and contact us again at a different address if it is urgent.